Shop Opened On Jun 13, 2024
Shop description
Rave Wear and Accessories
Payment policy
**Shop Payment Terms**
At our shop, we strive to offer flexible and convenient payment options to enhance your shopping experience. Below are the details of our payment terms:
1. **Payment Methods**:
- **Credit/Debit Cards**: We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover.
- **Digital Wallets**: Payments can be made using popular digital wallets such as PayPal, Apple Pay, and Google Pay.
- **Bank Transfers**: Direct bank transfers are also accepted. Please ensure that the transfer is completed within the specified time frame to avoid order cancellation.
2. **Payment Schedule**:
- **Immediate Payment**: Payment is required at the time of purchase for all orders.
- **Installment Plans**: For eligible purchases, we offer installment plans through third-party financing partners. Terms and conditions apply, and approval is subject to credit checks.
3. **Currency**:
- All transactions are processed in USD. For international purchases, your bank may charge additional fees for currency conversion.
4. **Invoicing and Receipts**:
- An electronic receipt will be sent to your email upon successful payment. For businesses requiring an invoice, please contact our customer service team.
5. **Late Payments**:
- For installment plans, late payments may incur additional fees. Please refer to the terms provided by our financing partners.
6. **Security**:
- We use industry-standard encryption to protect your payment information. Rest assured that your transactions are secure with us.
By completing a purchase, you agree to these payment terms. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.
Delivery policy
**Delivery Policy**
At our shop, we are committed to ensuring that your orders are delivered in a timely and efficient manner. Below are the details of our delivery policy:
1. **Shipping Methods**:
- We offer several shipping options to cater to your needs, including standard, expedited, and overnight shipping.
- Shipping carriers include USPS, FedEx, UPS, and DHL.
2. **Processing Time**:
- Orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day. Most items are made to order so please allow 2-5 weeks for creation and shipping time.
3. **Delivery Time**:
- **Standard Shipping**: Typically takes 3-7 business days.
- **Expedited Shipping**: Typically takes 2-3 business days.
- **Overnight Shipping**: Typically delivered the next business day.
- Delivery times may vary based on your location and the shipping carrier.
4. **Shipping Rates**:
- Shipping rates are calculated based on the weight of your order and the shipping method selected. The total shipping cost will be displayed at checkout.
5. **Order Tracking**:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
6. **Delivery Issues**:
- If your order is delayed or you experience any issues with delivery, please contact our customer service team for assistance.
- In the event of a lost or damaged package, we will work with the shipping carrier to resolve the issue and ensure you receive your order.
7. **Delivery Address**:
- Please ensure that your delivery address is correct at the time of purchase. We are not responsible for orders delivered to incorrect addresses provided by the customer.
10. **Contact Information**:
- For any questions or concerns regarding our delivery policy, please contact me on instagram @shop.m.faye
We appreciate your business and are dedicated to providing you with a seamless shopping experience.
Refund policy
**Return Policy for Made-to-Order Items**
At our shop, we take pride in crafting made-to-order items specifically tailored to your preferences. Due to the customized nature of these products, our return policy is as follows:
1. **Non-Returnable Items**:
- Made-to-order items are non-returnable and non-refundable. Each item is crafted based on your specific requirements, making it unique and not eligible for resale.
2. **Order Cancellations**:
- Orders for made-to-order items can be canceled within 24 hours of placing the order. After this period, the production process begins, and cancellations will no longer be accepted.
3. **Defective or Damaged Items**:
- If you receive a made-to-order item that is defective or damaged, please contact our customer service team within 5 days of receiving the item. This is based off the date that tracking says it has arrived.
- Provide photographs and a detailed description of the defect or damage. We will assess the issue and, if deemed a manufacturing fault, we will either repair or replace the item at no additional cost.
4. **Incorrect Orders**:
- If you receive an item that does not match your order specifications, please notify us within 7 days of receipt.
- We will arrange for the correct item to be made and shipped to you as quickly as possible.
5. **Quality Assurance**:
- We ensure that every made-to-order item undergoes a thorough quality check before shipment. However, if you have any concerns about the quality of your item, please contact our customer service team.
6. **Contact Information**:
- For any questions or concerns regarding your made-to-order item, please reach out to our customer service team on instagram @shop.m.faye
We appreciate your understanding and thank you for choosing our shop for your customized needs.
